Service Delivery Manager
24 hours ago
Job Summary: Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater’s clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. They are viewed by our clients as a trusted advisor, solving complex investment reporting and portfolio accounting challenges, and acting as a strong internal advocate on their behalf. By maintaining knowledge of product enhancements and the changing investment accounting industry, they play a crucial role providing valuable insights to empower our clients to optimize their investment operations, ensuring client satisfaction and driving business growth. Responsibilities: Plans and oversees the fulfillment of accurate daily reporting support and service for clients, ensuring quality servicing, adherence to SLAs, and operational performance in line with SOPs. Coordinate and execute resolution of service incidents and escalation of technical issues. Manages Client Engagement Model & client health reporting, including planning and leading remote and in-person client engagement meetings and driving platform usage. Provides client training on best practices around daily operational & trading support using Clearwater and advises how to leverage new features and enhancements. Develops client relationships and expands network at those organizations, understanding client business and product needs. Provides guidance and mentorship to Analysts in the team. Required Skills: Working knowledge of financial services and investment accounting. Working knowledge of structured products, derivatives, fixed-income securities, etc. Preferred. Self-starter who proactively seeks out solutions and expertise. Able to execute in a fast paced and sometimes ambiguous environment. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Bachelor's degree in accounting or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. 3+ years of relevant experience.
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Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Carrier Airconditioning & Refrigeration Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionCarrier Airconditioning & Refrigeration Ltd. is a machinery company headquartered in Gurgaon, India. The organization specializes in the production and distribution of cutting-edge air conditioning and refrigeration systems. Leveraging expertise in technology and innovation, Carrier Airconditioning & Refrigeration serves a diverse client...
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Service Delivery Manager
1 week ago
Greater Noida, Uttar Pradesh, India Mercer Full time ₹ 15,00,000 - ₹ 30,00,000 per yearRole & responsibilitiesService Performance Analysis and ReportingCollect, analyze, and interpret data on service delivery performance against agreed metrics and value targets.Prepare clear reports and dashboards to communicate findings to stakeholders by using data tools and collaborate with service teams to gather accurate information.Identify trends,...
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Global Service Delivery Manager
7 days ago
Noida, Uttar Pradesh, India Marsh McLennan Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAs a VMOService Delivery Manageris responsible for tracking and analyzing the delivery of services to ensure they align with the organization's value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement,...
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Global Service Delivery Manager
1 week ago
Noida, Uttar Pradesh, India Axiom Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHiring: Global Service Delivery LeaderLocation:Noida, Sector 62 |Work Mode:WFONotice Period:Immediate – 15 daysAxiom Technologies is looking for an experiencedGlobal Service Delivery Leaderto drive operational excellence and seamless delivery across multiple client accounts worldwide. If you have a proven track record in managing large-scale field service...
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Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Flight Centre Travel Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob no: 528047Brand: Product and TechnologyWork type: Full timeLocation: Noida, IndiaCategories: Information & TechnologyHello,FCM part of FTCG is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client...
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Service Delivery Manager
2 weeks ago
Noida, Uttar Pradesh, India Clearwater Analytics Full time US$ 90,000 - US$ 1,20,000 per yearJob Summary: Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client engagement, from the daily user to decision maker level. They are viewed by our clients as a trusted advisor, solving complex investment reporting...
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Service Delivery Coordinator
1 week ago
Noida, India Axiom Technologies Full time**Roles & Responsibilities** - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to...
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Service Delivery Officer
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per yearService Delivery Officer-BRANCH BANKING-ServiceWe are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business...
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Delivery Manager
5 days ago
Noida, India Birlasoft Full timeAbout Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...
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Delivery Manager
2 weeks ago
Noida, India Birlasoft Full timeAbout Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...
