Service Coordinator

3 days ago

Noida Uttar Pradesh, India Onfinity Technologies Full time

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Service Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.

Role and Responsibilities:

- Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.
- Day to day reporting to service head for all cases.
- Liasoning between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
- Over the phone, handle the installation procedure and any complaints.
- Create a stock report and make the necessary updates.
- Stay up-to-date on product knowledge and technical solutions to provide informed support
- Manage and prioritize workflows to ensure timely resolution of service requests.
- Coordinate service requests from customers, including scheduling, dispatching, and follow-up.
- Identify and pursue lead generation opportunities to drive new business growth.

**Requirements**:

- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Strong knowledge of electronic products and Smart Education technology Solutions (desirable).
- Strong attention to detail and accuracy.
- Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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