Service Coordinator

17 hours ago

Ghaziabad Uttar Pradesh, India Foxbrain Full time

Job Description: Service Coordinator (Education Sector)

**Location**: Ghaziabad

Position Summary

Key Responsibilities

1. Counseling and Support
- **Engage with Parents**:

- Provide information and guidance to parents regarding educational programs and services.
- **Conduct Assessments**:

- Assess the needs and preferences of families to recommend suitable educational pathways for their children.

2. Coordination and Administration
- **Schedule Appointments**:

- Organize and manage counseling sessions and meetings with parents and prospective students.
- Ensure that all appointments are well-coordinated and that all relevant materials are prepared in advance.

3. Collaboration
- **Work with Educational Staff**:

- Collaborate with teachers, administrators, and counselors to align services with student needs.
- Communicate any specific requirements or concerns raised by parents to the appropriate educational personnel.

4. Documentation and Reporting
- **Maintain Records**:

- Generate reports on enrollment statistics and feedback for management.

5. Continuous Improvement
- **Feedback Collection**:

- Participate in training and professional development to enhance counseling skills and knowledge.

**Qualifications**:

- **Education**:

- Bachelor’s degree in Education, Psychology, Social Work, or a related field. Master’s degree preferred.
- **Experience**:

- Previous experience in counseling, educational coordination, or customer service, preferably within the education sector.
- **Skills**:

- Strong communication and interpersonal skills.
- Ability to build rapport with parents and students.
- Organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software.

Key Competencies
- **Empathy**: Ability to understand and relate to the concerns of parents and students.
- **Problem-Solving**: Proactive in identifying issues and finding effective solutions.
- **Team Player**: Ability to collaborate effectively with colleagues and educational staff.

Work Environment
- This position will be based in Ghaziabad, requiring occasional travel to local schools and events as necessary.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person

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