Service Coordinator
5 days ago
Key Responsibilities (KRAs)
● Receive all new complaints from the Customer Care Team and take ownership from Day 1 until closure.
● Act as the single point of contact for complaint ownership throughout its lifecycle.
● Assign technical support from Level 2 (Technical Engineer) if required for resolution.
● Track complaint status, including material availability, payments, spares, approvals, and other dependencies.
● Provide regular status updates to customers and update the CRM system or tracking sheets accordingly.
● Ensure final closure of complaints in the CRM system.
● Escalate unresolved or SLA-breaching complaints to Manager with a full audit trail if necessary.
● Maintain complete complaint history and updates in the system.
● Update all relevant tracking sheets and maintain accurate data for reporting.
Required Qualifications and Skills
● Education: Bachelor's degree or diploma in Electronics Engineering or a related field.
● Experience: Minimum 1 year in customer service coordination or complaint management.
● Proficiency in CRM/ERP systems and tracking tools (Excel, Google Sheets).
● Strong multitasking abilities, attention to detail, and a customer-oriented mindset.
Excellent verbal and written communication skills.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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