Assistant Customer Service Manager

2 days ago


Ghaziabad, Uttar Pradesh, India Honeybeez Consultancy Full time

Designation:
Deputy Manager – Customer Service

Location:
Pune

Purpose of the role:
We are seeking an experienced and customer-focused professional to join our logistics team as Deputy Manager – Customer Service. The ideal candidate will have a strong background in shipping and logistics, with a proven ability to manage client relationships, resolve issues efficiently, and coordinate

Key Responsibilities and Tasks


• Serve as the primary point of contact for key clients, ensuring timely and effective

communication.


• Manage customer inquiries and service requests with professionalism and urgency.


• Coordinate with internal teams (operations, transport, documentation, etc.) to ensure seamless

execution of shipments.


• Monitor shipment status and proactively communicate updates or delays to customers.


• Handle documentation and compliance related to logistics and shipping activities.


• Prepare and analyze customer service reports to identify trends and improvement areas.


• Drive initiatives to improve customer satisfaction and operational efficiency.


• Train and mentor junior customer service team members



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