Assistant Customer Service Manager
2 days ago
Designation:
Deputy Manager – Customer Service
Location:
Pune
Purpose of the role:
We are seeking an experienced and customer-focused professional to join our logistics team as Deputy Manager – Customer Service. The ideal candidate will have a strong background in shipping and logistics, with a proven ability to manage client relationships, resolve issues efficiently, and coordinate
Key Responsibilities and Tasks
• Serve as the primary point of contact for key clients, ensuring timely and effective
communication.
• Manage customer inquiries and service requests with professionalism and urgency.
• Coordinate with internal teams (operations, transport, documentation, etc.) to ensure seamless
execution of shipments.
• Monitor shipment status and proactively communicate updates or delays to customers.
• Handle documentation and compliance related to logistics and shipping activities.
• Prepare and analyze customer service reports to identify trends and improvement areas.
• Drive initiatives to improve customer satisfaction and operational efficiency.
• Train and mentor junior customer service team members
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