Logistics & Customer Service Officer

2 days ago


Ghaziabad, Uttar Pradesh, India Britannia Industries Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Title: Customer Service Officer
Function: Replenishment
Education Qualification:
Graduation/Post Graduation in Management

Experience (in years):
3-5 years of experience in Logistics Management & Customer Service

Stakeholders (Internal)

  • Demand Planning
  • Regional Customer service & Logistics Manager
  • Planning Team
  • Transportation Team
  • Legal team
  • Purchase & IT team
  • Sales Team, etc.

Stakeholders (External):
C&F, Transporters, Vendors

Location: Jaipur, Rajasthan
Job purpose:
To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre

Key Job Responsibilities

  • Warehouse Management & Customer Service
  • Monitoring & managing daily MIS on CRS, PDP & CFR/LFR compliance
  • Monitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basis
  • Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies, etc
  • Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off
  • Execute Depot SOPs and put in controls to ensure statutory compliance
  • Ensure timely warehouse audits, pest controls etc
  • Ensure highest of hygiene & safety standards across warehouses
  • Driving & monitoring best practices across warehouses
  • Monitor CAPEX, central procurements for warehousing


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