Customer Service Support

2 days ago

Ghaziabad, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Description

Adroit Synergies Pvt. Ltd. is a new generation global business service provider specializing in Business Process Outsourcing (BPO) solutions. With deep experience and knowledge of various industries, Adroit collaborates with clients to drive enhanced performance targets, including improved customer satisfaction, increased sales, and higher employee engagement. Founded in 2015, Adroit employs over 700 employees across three delivery centers and provides strategic outsourcing to sectors including Telecom, Banking, B2B, technical support, analytics, and backend operations. Our team works as an extension of your brand to deliver tailored virtual in-house solutions.

Role Description

This is a full-time, on-site role for a Customer Service Support position located in Ghaziabad. The Customer Service Support specialist will handle day-to-day tasks including managing customer inquiries, providing technical support, ensuring customer satisfaction through effective communication, and maintaining professional phone etiquette. Additional responsibilities include troubleshooting issues and collaborating with team members to resolve customer concerns efficiently.

Qualifications

  • Proficient in Customer Support and maintaining Customer Satisfaction
  • Strong Interpersonal Skills and excellent Phone Etiquette
  • Capable of providing effective Technical Support
  • Good problem-solving skills and ability to work in a team-oriented environment
  • Excellent verbal and written communication skills
  • Experience in a similar role or relevant industry is beneficial

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