Backoffice Customer Service Associate

20 hours ago

Ghaziabad, Uttar Pradesh, India McGraw Hill Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Back-Office Customer Service Associate at McGraw Hill in Noida, you play a crucial role in enhancing the customer experience for the US business. Your responsibilities include: - Processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts. - Sorting, organizing, and processing digital images of labels and RGAs using Salesforce and Oracle systems. - Reviewing system-generated error messages to determine customer credit across various return policies. - Creating accounts, triggering notifications to customers, updating contracts, and analyzing orders on hold. - Performing quality reviews of new orders, identifying errors, resolving issues, and reporting trends to leadership. To excel in this role, you need: - Minimum 1 year of experience in a contact center, operations, back-office, or US customer service environment. - Excellent Microsoft Office skills. - Knowledge of Salesforce, Oracle, or Smartsheet would be advantageous. - Bachelor's degree in a related field or equivalent experience. - Experience in a publishing company is a plus. At McGraw Hill, you will have the opportunity to grow in a culture of curiosity and innovation. In addition to a competitive salary, you will receive one-time meal, free transport, achievable bonus, and the chance to work with a successful team dedicated to making a difference. Please note that all communication from McGraw Hill recruiters will come from a email address or through the iCIMS Applicant Tracking System. Any other email domain should be considered suspicious, and sensitive information will never be requested via email.,

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