Service Coordinator

1 day ago

Noida Uttar Pradesh, India INNOVATION MEDITECH PVT.LTD. Full time

**Client Interaction**: Act as the primary point of contact for clients or customers, addressing inquiries, providing information, and coordinating service delivery according to client needs and expectations.
- **Service Planning**: Assess client requirements and develop personalized service plans in collaboration with relevant stakeholders, such as service providers, case managers, or healthcare professionals.
- **Resource Coordination**: Coordinate resources necessary for service delivery, including personnel, equipment, and materials, ensuring availability and timely allocation to meet client needs.
- **Scheduling and Logistics**: Manage schedules and appointments for clients and service providers, optimizing efficiency and minimizing conflicts. This may involve arranging transportation, booking facilities, or scheduling home visits.
- **Documentation and Record-Keeping**: Maintain accurate records of client interactions, service plans, progress reports, and other relevant documentation. Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards.
- **Problem Resolution**: Address issues and concerns raised by clients, caregivers, or service providers, resolving conflicts, and ensuring that any challenges are promptly addressed to maintain service quality and client satisfaction.
- **Collaboration and Communication**: Foster effective communication and collaboration among internal teams, external partners, and stakeholders involved in service delivery, such as case managers, healthcare professionals, or community organizations.
- **Quality Assurance**: Monitor service delivery processes, collect feedback from clients and stakeholders, and identify areas for improvement. Implement quality assurance measures to enhance service quality and efficiency continuously.
- **Training and Support**: Provide training, guidance, and support to service providers and staff members involved in service delivery, ensuring adherence to best practices, protocols, and standards.
- **Reporting and Evaluation**: Prepare regular reports on service utilization, outcomes, and performance indicators. Evaluate the effectiveness of service delivery strategies and recommend adjustments or improvements as needed.
- **Advocacy**: Advocate for the needs and rights of clients within the organization and the broader community, ensuring that services are accessible, equitable, and responsive to diverse client populations.
- **Crisis Management**: Respond to emergencies, crises, or critical incidents involving clients or service delivery, implementing contingency plans and coordinating appropriate interventions to ensure client safety and well-being.

Overall, a service coordinator plays a pivotal role in facilitating the delivery of high-quality, client-centered services, promoting efficiency, collaboration, and responsiveness within the organization and the community it serves.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9654192767

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