Customer Service Officer

3 days ago

Remote, India Body With Soul Full time

**About Us**

Body with Soul is a healthcare company based out of Singapore offering unique allied health services such as Psychology, Osteopathy, Dietetics & Nutrition. We are proud to have served more than 18,000 patients from over 70 countries since our inception in 2008.

Our treatment approaches are current, scientific and evidence-based, and we deliver this with high standards of practice ethics. We pay attention to every detail of our patient journey to ensure the best health and wellness outcomes with a uniquely positive experience.

**The Role**:
As a Customer care associate, you will be the first point of contact for our customers, and your role is critical in ensuring their experience, making your function a critical one for our organisation. Therefore, we are looking for individuals committed to customer satisfaction who can make quick and accurate decisions in line with the company policies and guidelines.

**Your Responsibilities**:
You will be responsible for managing the front desk for our practice, but remotely, accountable for the excellent customer experience. Your duties will include

**Inbound and Outbound Communication**:

- Book and confirm appointments and keep the customer updated on the status of their appointment
- Regularly follow-up with customers to book their next appointment and send timely reminders to ensure they don’t miss it.
- Ensure customers are informed on any delays to their appointment
- Resolve simple queries and escalate complex issues to the relevant teams

**Front desk Processes**
- Manage our online registration and consent process
- Accurately bill customers for the service used and ensure payments are collected on time.
- Ensure customer records are updated in our platform
- Follow up with customers on any specific requirements indicated by the clinicians.

**Lead Conversion**: Communicate with customer leads coming through various channels (a) to understand their specific needs, (b) explain and offer relevant services and (c) book their appointments

**Qualification & Skills required**
- Minimum Bachelor level college degree is required. Masters level degree in science or psychology is preferred
- Strong communication skill in English is necessary. You should be able to demonstrate strong competencies in listening, speaking, reading and writing skills in English.
- Ability to handle multiple tasks, with outstanding problem-solving skills
- Strong sense of professionalism and discretion is required
- Excellent proficiency working with programs such as MS Office
- Experience working for a call-centre handling clients from countries such as the United States, UK and Australia is strongly preferred.

**Remuneration**:
We offer attractive remuneration and you will be paid directly from our Singapore company. Your remuneration will include both a fixed and variable component. Your remuneration will be depend on your skills and experience.

**Job Types**: Full-time, Contractual / Temporary, Freelance
Contract length: 12 months

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: Remote

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