Customer Service Executive

14 hours ago

Remote, India Haddow group Full time

**Job description**

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer complaints, escalating complex issues to higher management when necessary.
- **Feedback Management**: Actively request, track, and respond to customer feedback, ensuring we achieve high ratings and positive reviews across all platforms.
- **Order Tracking & Assistance**: Assist customers with order status, shipping queries, returns, refunds, and exchanges.
- **Product Knowledge**: Maintain in-depth knowledge of the company’s product catalog to provide accurate information to customers.
- **Customer Retention**: Engage with customers to ensure repeat business and customer loyalty.
- **Collaboration**: Work closely with other departments such as logistics, marketing, and product teams to ensure smooth operations and timely resolution of customer concerns.
- **Process Improvement**: Suggest and implement strategies to improve customer service processes and enhance the overall customer experience.

**Key Skills & Competencies**:

- **Proficiency in English**: Must be fluent in both written and spoken English, with excellent communication skills.
- **Problem-solving Abilities**: Quick thinking and an ability to resolve conflicts effectively while maintaining a positive attitude.
- **Customer Focused**: A passion for delivering exceptional customer experiences.
- **Attention to Detail**: Ensuring all customer queries and issues are handled accurately and efficiently.
- **Tech-savvy**: Proficiency in using customer service tools, CRM software, and e-commerce platforms.
- **Adaptability**: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Requirements**:

- **Experience**: 1-3 years of customer service experience in the e-commerce industry or a related field.
- **Education**: Minimum of a high school diploma; Bachelor's degree preferred.
- **Language Proficiency**: Must be proficient in English, both written and verbal.
- **Technology Proficiency**: Familiarity with e-commerce platforms, CRM systems, and Microsoft Office Suite.
- **Customer-centric Mindset**: Strong focus on building relationships and enhancing the customer experience.

**Job Types**: Full-time, Permanent

Pay: ₹15,779.39 - ₹25,000.00 per month

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Job Types**: Full-time, Permanent

Pay: ₹15,926.41 - ₹25,988.98 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: Remote

Application Deadline: 17/10/2024
Expected Start Date: 26/10/2024

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