Customer Service Executive

1 day ago

Remote, India Offload Process Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are hiring experienced candidates for our International Outbound Process (Australia).

Designation: Customer Service Executive (International Process)

Responsibilities and Duties

  • Answering and forwarding calls or emails, assisting customers, and scheduling appointments
  • Screen calls and routing them to the appropriate individual.
  • Giving timely and professional responses to customers.
  • Build rapport, listen, clarify and manage the conversational flow
  • Manage upset customers, conflicts and challenging situations Deliver outstanding service
  • Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
  • Excellent time management and organization skills
  • Monitor the ticketing system for the tickets queue in order to provision or revoke system or application access
  • Provisioning administrator roles whichever requested by the customer in various applications
  • Ensure that the documented process is followed without any deviation
  • Participate in the off-shore weekly/monthly status calls and training calls
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
  • Teach solutions to customers.
  • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
  • Work with members of other departments/teams to resolve product issues escalating issues as necessary
  • Configure customer products to meet requirements
  • Good Team Player

Required Experience and Qualifications

  • Any Graduate /Under Graduate
  • Proficient in handling MS Excel /Office tools
  • Excellent written and verbal communication skills in English.
  • International Voice Experience a Must. No Domestic process
  • Customer Service experience in Australian solar industry would be an added advantage
  • Workweek : Monday to Friday, 6:30AM – 3:30 PM and Saturday 8:30 AM – 2:30PM

Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO

Salary: 1.8 to 3.0 LPA

Experience: 1-6 years in a similar role is mandatory

Salary: ₹18, ₹25,000.00 per month

Location: Work From Home /Remote

Remote Work Necessitates the following:

Possess a functional Laptop/Desktop to work

A* strong internet connection and a reliable power back up to prevent work disruptions during work hours.*

Interested candidates should submit their CV and a cover letter detailing their relevant experience to this job post only. No calls to the employer is required

Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Work from home

Application Question(s):

  • Do you have international voice process experience?

Work Location: Remote

  • Customer Service Executive

    2 weeks ago

    Remote, India YEHMERAINDIAGharsoaps Full time

    **Job Description: Customer Service Representative (Work from Home) Excellent Communication Skills** **Company**: GharSoaps **Location**: Remote (Work from Home) **Salary**: ₹15,000 to ₹20,000 per month **Job Summary**: **Key Responsibilities**: - **Order Management**: Assist customers with placing orders, tracking shipments, and resolving any...

  • Quality Customer Service

    2 weeks ago

    Remote, India s4s technologies Full time

    **Urgent Hiring: Quality Customer Service Executive** **Location**: Aurangabad, Maharashtra **Industry**: FMCG / Food Processing **Joining**: Immediate **Contact**: 9321979330 We are looking for a **Quality Customer Service Executive** with FMCG experience to handle customer interactions, resolve quality concerns, and support field...

  • Customer Service Executive

    1 week ago

    Remote, India Triple.io Full time

    _**Triple**_ Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Customer Service Representative

    2 weeks ago

    Remote, India Togwe Full time

    Hello, Connections! We are Hiring for a Customer Support Executive. Check Details Below!!Job Title: Customer Support Executive Company: Togwe Private Limited Location: Jaipur & Remote Roles & Responsibilities: Inbound - Blended Process (Primarily Voice) Domestic Process Day & Night Rotational Shifts 6 working days and rotational Week Offs Looking for...

  • Customer Service Executive

    5 days ago

    Remote, India Mount Talent Consulting Full time

    Hiring for MNC From 0 to 3 year(s) of experience ₹ Not Disclosed by Recruiter **Remote** (Hiring office located in WORK FROM HOME) **Roles and Responsibilities** Resolving Customer's query through calls. Total Login hours is 7.5 hours and working hours is 6.5 hours. Shift - Night Shift 3 week offs. Time frame 10 PM to 9.30 Am. Any Graduate can...

  • Customer Service Executive

    1 week ago

    Remote, India PureSearch Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    About the Client:The Client - Daily Hindu App is India's daily companion for Hindu Holistic Living. Helping seekers reconnect to their roots and traditions through a modern yet deeply authentic experience. We are looking for an enthusiastic intern to join our team—playing a key role in ensuring a delightful experience for users and spiritual service...

  • Customer Service Executive

    1 week ago

    Remote, India VCosmos Full time

    **LOB** **WFH** - **Skillset**_ - **Qualification**_ - Should be Graduate from any field_ - **Experience**_ - 1 year of experience from BPO/any Customer Support (preferred)._ - **Salary**_ - ₹23000 ctc (18 k in hand)_ - **Shift**_ - Day for females till 9pm/ Rotational for males_ - **Roles and Responsibility**_ - To resolve issues and queries of L2 irate...

  • Customer Service Representative

    1 week ago

    Remote, India NxtStint Full time

    **Job Title**: Operations & Customer Support Executive **Salary**: ₹25,000 - ₹35,000 per month **Job Type**: Part-time, Weekend shifts, Fully remote - Work from Home **Shift schedule**: Friday - 8:30 PM to 2:30 AM IST Saturday - 12:30 PM to 2:30 AM IST Sunday - 12:30 PM to 2:30 AM IST **Full Job Description**: We are currently seeking a motivated...

  • Customer Service Representative

    2 weeks ago

    Remote, India DFJ LLC Full time

    We are looking for a Customer Service Representative to provide administrative support to our team while working remotely. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. **Responsibilities**: - Schedule meetings - Place orders - Manage a contact list - Prepare customer spreadsheets...

  • Customer Service Representative

    2 weeks ago

    Remote, India Angel One Full time

    Responsible for handling queries of customers through inbound calls. - Ensure quick and efficient resolution of customer queries / grievances. - Manage large amounts of inbound calls in a timely manner. - Follow communication scripts when handling different topics. - Identify customer’s needs, clarify information, and provide solutions. - Executing trades...