Customer Service Executive

4 days ago

Remote, India Offload Process Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are hiring experienced candidates for our International Outbound Process (Australia).

Designation: Customer Service Executive (International Process)

Responsibilities and Duties

  • Answering and forwarding calls or emails, assisting customers, and scheduling appointments
  • Screen calls and routing them to the appropriate individual.
  • Giving timely and professional responses to customers.
  • Build rapport, listen, clarify and manage the conversational flow
  • Manage upset customers, conflicts and challenging situations Deliver outstanding service
  • Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
  • Excellent time management and organization skills
  • Monitor the ticketing system for the tickets queue in order to provision or revoke system or application access
  • Provisioning administrator roles whichever requested by the customer in various applications
  • Ensure that the documented process is followed without any deviation
  • Participate in the off-shore weekly/monthly status calls and training calls
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
  • Teach solutions to customers.
  • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
  • Work with members of other departments/teams to resolve product issues escalating issues as necessary
  • Configure customer products to meet requirements
  • Good Team Player

Required Experience and Qualifications

  • Any Graduate /Under Graduate
  • Proficient in handling MS Excel /Office tools
  • Excellent written and verbal communication skills in English.
  • International Voice Experience a Must. No Domestic process
  • Customer Service experience in Australian solar industry would be an added advantage
  • Workweek : Monday to Friday, 6:30AM – 3:30 PM and Saturday 8:30 AM – 2:30PM

Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO

Salary: 1.8 to 3.0 LPA

Experience: 1-6 years in a similar role is mandatory

Salary: ₹18, ₹25,000.00 per month

Location: Work From Home /Remote

Remote Work Necessitates the following:

Possess a functional Laptop/Desktop to work

A* strong internet connection and a reliable power back up to prevent work disruptions during work hours.*

Interested candidates should submit their CV and a cover letter detailing their relevant experience to this job post only. No calls to the employer is required

Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Benefits:

  • Leave encashment
  • Work from home

Application Question(s):

  • Do you have international voice process experience?

Work Location: Remote

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