Customer Service Executive

_**Triple**_

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
- **Summary**_
- **Responsibilities**_
- **Issue Resolution**: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- **Product Knowledge**: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- **Documentation**: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- **Problem-Solving**: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- **Compliance**: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- **Feedback Handling**: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- **Team Collaboration**: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
- **Qualifications**_
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
- **Schedule (US Shifts Only)**_

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday
- **Logistical Requirements**_

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹700,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Do you have your personal laptop and a reliable WiFi connection?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: Remote