Escalation Customer Service

5 days ago

Andheri Mumbai Maharashtra, India Shaadi.Com Full time

**Key Responsibilities**
- Handle and resolve escalated customer inquiries and complaints.
- Investigate and analyze the root cause of customer issues and provide effective solutions.
- Maintain detailed records of escalated cases, including communication, issue resolution, and feedback.
- Coordinate with various internal departments (customer service, technical, sales, etc.) to resolve issues efficiently.
- Provide exceptional customer service by ensuring timely follow-ups and keeping customers updated about the status of their case.
- Ensure adherence to company policies and escalate unresolved issues to higher management when necessary.
- Work towards maintaining and improving customer satisfaction ratings.
- Prepare reports and document all cases for future reference and improvements.

**Required Qualifications**
- Minimum education: 12th pass (Higher Secondary).
- At least 1 year of experience in customer service, handling escalations, or a similar role.
- Excellent communication skills in English and Hindi (verbal and written).
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage multiple escalations simultaneously.
- Good knowledge of CRM systems and the ability to document cases efficiently.
- Strong attention to detail and a customer-centric approach.

**Job Types**: Full-time, Permanent

Pay: ₹33,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Escalation: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Escalation Customer Service

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Shaadi.Com Full time

    **Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

  • Escalation Customer Service

    2 weeks ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 33,000 - ₹ 35,000 per year

    Service Recovery Executive (Escalation) at , you will be responsible for handling escalated customer complaints and resolving complex issues efficiently. Your primary role will be to address concerns that regular support teams could not resolve, ensuring that customers have a positive experience and that any service issues are promptly corrected.Key...

  • Customer Escalations

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    About the Role: Key Responsibilities: - Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. - Provide clear, step-by-step troubleshooting assistance to customers. - Maintain detailed and accurate records of customer interactions. - Collaborate with internal teams to escalate and resolve complex technical...

  • Customer Service

    7 days ago

    Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...

  • Escalation Desk Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Shaadi.Com Full time

    **Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

  • Service Recovery Escalation

    4 days ago

    Andheri East, Mumbai, Maharashtra, India Shaadi.Com Full time

    Designation : Service Recovery (Escalation) Min 1 year of Escalation experience or Retention experience (overall should be 2 years) Excellent communication Salary upto - 30K (Non PF) Rotational shift - Including night for Male (Female rotational day shift) Rotational 2 week off Location Address - Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah...

  • Customer Service

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Prakash jhunjhunwala co & LLP Full time

    1.VIP Service - Andheri - Customer service + Renewals F2F interviews Min 2/2.5 years experience as customer service Languages - Punjabi Both Tamil Both Telugu Both Night Shift - 4 Male 2 Rotational offs Salary - 30K IH NPF 2.Escalation - Andheri - Male only Min 1 year Escalation experience (overall should be 2 years) Excellent communication Salary up to -...

  • Email Escalation L2

    2 weeks ago

    Ghansoli, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For international bpo (Escalation/ Complain management) Process **Must have experience in (Escalation/ Complain management) Process** Minimum 1 Years of experience Required in escalation/complaint handling **Must Have Excellent English** Must have good Customer service skill and Convincing skill Call on : 8369658421 Pay: ₹26,000.00 -...

  • Customer Escalation Executive

    1 week ago

    Mumbai, Maharashtra, India Alustruct Engineering Full time

    Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

  • Email Escalation L2

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For international bpo (Escalation/ Complain management) Customer Service Process **Must have experience in (Escalation/ Complain management) Process** Minimum 1 Years of experience Required in escalation/complaint handling **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill...