Customer Escalation Executive

4 days ago


Andheri, Maharashtra, India Alustruct Engineering Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Skill Required:

  • Strong written and verbal communication skills, ability to respond in grammatically correct

English.

  • Should be Graduate / Undergraduate.
  • Should have minimum 1 year experience of handling escalation desk.
  • Proficient in using MS Office application like Excel, PowerPoint, Outlook
  • Good knowledge of various social media platforms
  • Should have understanding of case analysis
  • Should be willing to work rotational shifts
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and

ability to be flexible and embrace change

  • Exercise good judgment and independent decision-making skills
  • Proactive Approach

Job Description:

  • Manage customer escalations and coordinate resolution efforts with key stakeholders

(internal and external) by working cross-functionally to ensure issue ownership, action items,

and communications are fulfilled.

  • Ensure Critical SLAs are met & adhered.
  • Ensure customer escalations are resolved within agreed upon timelines, process change

ideas are implemented, and Influence others towards action and change.

  • Provide Escalation Insights to stakeholders
  • Utilizes available resources to solve complex escalations with minimal guidance or

intervention

  • Executes de-escalation tactics and strategies with team members
  • Strong follow-up required on all the assigned cases.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Experience:

  • Escalation Desk: 1 year (Required)
  • Customer Escalations: 1 year (Required)
  • SLAS: 1 year (Required)
  • MS Office: 1 year (Required)
  • Case analysis: 1 year (Required)
  • complex esacalations: 1 year (Required)
  • social media platforms: 1 year (Required)

Work Location: In person



  • Andheri, Maharashtra, India MORE RETAIL PRIVATE LIMITED Full time ₹ 18,000 - ₹ 2,50,000 per year

    Job Summary:We are looking for a dedicated Customer Support agents to join our team to handle customer escalations within 24 hours of receiving a complaint. The role requires excellent communication, a strong understanding of escalation processes, and the ability to manage multiple tasks, including resolving customer issues, maintaining escalation trackers,...


  • Andheri, Maharashtra, India Galaxy HR Solutions Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Description for Customer Service Executive(Female Candidate Apply Only) We are seeking a polite and enthusiastic Tele caller to handle inbound and outbound calls, assist customers, and ensure excellent service delivery. The role involves providing accurate information, resolving queries, and maintaining strong customer relationships. ...


  • Andheri, Maharashtra, India TERENCE LEWIS INC Full time ₹ 9,00,000 per year

    Job DescriptionDesignation: . Customer Reletionship Manager - Only from Real Estate Industry Only.Immediate Joneer will be great.Qualification : PG/MBAExperience: 7+ yrsRead about us : Write to Us. / We are looking for a passionate, self motivated individual who wants to succeed in a highlydynamic organization. Good Communication skill. The ablitity to...


  • Andheri East, Maharashtra, India conscious food pvt ltd Full time ₹ 29,000 - ₹ 35,000 per year

    Role Title - D2C & Customer Support ExecutiveRole OverviewWe are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional...


  • Andheri, Maharashtra, India Jobs Cruze Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for enthusiastic and customer-focused Sales Executives to join our team. As a Sales Executive, you will play a key role in helping customers the right choice by explaining service plans and converting leads into paid memberships.


  • Andheri, Maharashtra, India Captain Clean Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Relationship Manager / Help Desk ExecutiveJob Summary:The Customer Relationship Manager / Help Desk Executive acts as the primary point of contact between clients, site teams, and internal departments. The role focuses on handling client queries, logging service requests, monitoring resolution timelines, and ensuring overall customer...


  • Andheri, Maharashtra, India Austral International Co. Full time ₹ 3,00,000 - ₹ 8,40,000 per year

    Job Title: Customer Service – Ocean ImportLocation: Andheri, MumbaiOpen Positions: 2 (Junior & Senior Level)About the RoleWe are looking for motivated and detail-oriented professionals to join our Customer Service – Ocean & Air Import team. The role involves managing end-to-end import operations, ensuring smooth coordination with clients, shipping lines,...


  • Andheri East, Maharashtra, India Speshally NHS Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Company Name : Carnot TechnologiesWe're hiring for Inbound and Outbound customer service (GPS Tracker)Experience: Min. 6 months into Customer serviceLocation : Andheri EastLanguages (Mandatory): Hindi & English + Odia, Gujarati, Tamil, Kanada.Responsibilities:Handle inbound/outbound calls on GPS tracker servicesProvide info & basic troubleshootingMaintain...


  • Andheri, Maharashtra, India Shaadi Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...


  • Andheri, Maharashtra, India YTPS HR Services Full time ₹ 7,80,000 - ₹ 9,00,000 per year

    Department: Customer ServiceExperience Required: 7–10 years in customer support, preferably in GPS, Telematics, or IoThardware domainsIndustry Preference: GPS Devices, Telematics, IoT Devices, Automotive Electronics, WirelessCommunication SolutionsRole Summary:We are looking for an experienced and customer-centric Manager – Customer Support to lead...