Customer Services Engineer

2 days ago

Andheri, Maharashtra, India YTPS HR Services Full time ₹ 7,80,000 - ₹ 9,00,000 per year

Department: Customer Service

Experience Required: 7–10 years in customer support, preferably in GPS, Telematics, or IoT

hardware domains

Industry Preference: GPS Devices, Telematics, IoT Devices, Automotive Electronics, Wireless

Communication Solutions

Role Summary:

We are looking for an experienced and customer-centric Manager – Customer Support to lead our

support function for GPS tracking devices and telematics solutions. The ideal candidate will have

strong domain knowledge of hardware-software integrated products and a proven track record of

managing technical customer service teams in a manufacturing or device-oriented setup.

Key Responsibilities:

 Lead the customer support operations for GPS and telematics hardware, including ticket

resolution, installation support, device troubleshooting, and firmware updates.

 Manage a team of support executives and field engineers to ensure SLA-bound resolution of

customer complaints.

 Monitor and analyse support KPIs like device uptime, response time, first-time resolution,

and customer satisfaction (CSAT).

 Act as a liaison between customers and internal teams (R&D, production, software

development) to resolve product issues and suggest enhancements.

 Oversee the onboarding and training of customers, channel partners, and dealers on device

functionality, mobile/web platforms, and reporting dashboards.

 Maintain a comprehensive knowledge base, FAQs, and self-help guides to minimize support

tickets.

 Supervise CRM usage and ensure accurate documentation and ticket lifecycle tracking.

 Work closely service teams for warranty management, device replacements, and field

service escalations.

 Stay updated with emerging technologies and GPS trends to improve support capabilities

and customer communication.

 Generate regular MIS reports and present insights to management for process improvement

and product feedback.

Key Skills & Competencies:

 Strong understanding of GPS/GPRS-based hardware, SIM configurations, IoT devices, and

data transmission protocols

 Excellent verbal and written communication skills in English and regional languages

 Ability to interpret technical documentation and translate it for non-technical customers

 Proficiency in CRM tools and remote troubleshooting tools

 Strong analytical skills with a focus on root cause analysis and continuous improvement

 Team leadership, coaching, and performance management experience

Job Type: Full-time

Pay: ₹65, ₹70,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Service

    2 weeks ago

    Andheri, Maharashtra, India Wings Global Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client...

  • Customer Service

    2 weeks ago

    Andheri, Maharashtra, India Aastral Global Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Title: Customer Service Executive – Custom ClearanceCompany: Capricorn LogisticsExperience: 2 to 5 yearsLocation: AndheriJob Description:Capricorn Logistics is seeking a proactive and detail-oriented Customer Service Executive with experience in customs clearance operations. The ideal candidate will have a strong background in logistics/freight...

  • Customer Service Executive

    1 week ago

    Andheri, Maharashtra, India immortal facility management Full time ₹ 3,60,000 per year

    (Job Title: Customer Service Executive – LogisticsLocation: Chandivali, AndheriDepartment: Customer Service / OperationsEmployment Type: Full-timeExperience: 1–3 yearsSalary: 30KAbout the CompanyWe are a fast-growing logistics and supply chain solutions company committed to providing reliable and efficient delivery services. We're looking for a Customer...

  • Customer Service Executive

    2 weeks ago

    Andheri, Maharashtra, India Shaadi Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...

  • Customer Service Representative

    2 weeks ago

    Andheri, Maharashtra, India Talentum network private limited Full time ₹ 3,60,000 - ₹ 10,80,000 per year

    Job Title:Customer Service RepresentativeLocation:Andheri East , Mumbai US Night Shift (Email & Chat Process )Salary:₹30,000 – ₹35,000 per monthExperience:2 – 6 yearsJob Type:Full-timeJob Description:Address inbound customer questions and concerns arriving via email and chatOwn the entire interaction with that customer and provide total resolution...

  • Customer Service Female

    2 weeks ago

    Andheri, Maharashtra, India Nexus Migration Full time ₹ 3,60,000 per year

    Position - (Customer Service Female)Minimum Experience - 2+ years (mandatory)Job Location - Marol (Andheri East)Job BriefWe are looking for a Call Center Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively scheduling meetings with our...

  • Customer Service Executive

    4 days ago

    Andheri, Maharashtra, India Nexus Migration Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Position - (Customer Service Female)Minimum Experience - 2+ years (mandatory)Job Location - Sakinaka (Andheri East)Job BriefWe are looking for a Call Center Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively scheduling meetings with our...

  • Customer Service Executive

    6 days ago

    Andheri, Maharashtra, India Crecer Inteligente LLB Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are hiring Telecallers / Customer Support Executives (Day Shift) to join our growing team. If you have good communication skills in Hindi & English and a positive, goal-driven attitude, we'd love to hear from youResponsibilities:Make outbound and inbound calls to customers.Explain products and services clearly to potential customers.Follow up on leads and...

  • Customer Service Executive

    2 weeks ago

    Andheri, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time ₹ 2,30,400 - ₹ 4,60,800 per year

    Customer service voice process, for a MNCRotational evening/Night shifts with 2 rotational week offsRequire excellent spoken englishAge upto 50 years can applyMin HSC/grad freshers + 6 months experience can applyJob Types: Full-time, Permanent, FresherPay: ₹20, ₹38,000.00 per monthBenefits:Health insurancePaid sick timeProvident FundWork Location: In...

  • Customer Service-Freight-Anu

    2 weeks ago

    Andheri, Maharashtra, India Hunarstreet Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description We have an exciting opportunity for an Asst. Manager - Customer Service to independently handle customer service desk for ocean exports and imports. Key responsibilities: Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA...