Customer Escalations Manager

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

VFS - Refunds Shifts - 24/7 Location - WFO Communication - excellent Graduate with minimum 2 years of experience into customer service / escalation. ESCALATION EXCECUTIVE** Summary:* The Level 2 Escalation Executive is responsible for managing complex customer issues escalated beyond frontline support. This role involves direct communication with...

Posted Date15 Sep 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesEscalation management - track and close escalation Monitor escalation closure KPIs and publish daily/weekly /monthly reports 3.Drive happy call program for sample calling of customers & publish weekly reports Assist training team in content...

Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

**Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...

As an Escalation Specialist (medical), You will be expected to perform a wide variety of activities, including: - Manage Escalation pipeline - Liaison with multiple teams including Sales, Operations, Tech, Product, etc. - Manage process improvement projects emphasizing operation effectiveness. - Review recorded inbound and outbound calls for the accuracy of...

Job Description Key Responsibilities: - Customer Escalation Handling: - Respond to customer escalations within 24 hours of the complaint being raised via email, providing timely and clear communication. - Coordinating with Internal Teams: - Liaise with relevant teams to understand the issue raised in the escalation and ensure a resolution is provided. -...

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...