Customer Escalations

Service Recovery Executive (Escalation) at , you will be responsible for handling escalated customer complaints and resolving complex issues efficiently. Your primary role will be to address concerns that regular support teams could not resolve, ensuring that customers have a positive experience and that any service issues are promptly corrected. Key...

Service Recovery Executive (Escalation) at , you will be responsible for handling escalated customer complaints and resolving complex issues efficiently. Your primary role will be to address concerns that regular support teams could not resolve, ensuring that customers have a positive experience and that any service issues are promptly corrected.Key...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Job DescriptionKey Deliverables: Root cause analysis for escalationso Timely root cause analysis, quarterlyo Initiating corrective actions, quarterly Key Deliverables: Process improvementso Bench marking best customer escalation process – 2 process per yearo Implementing best in class robust process for better customer escalation management- 2...

Skill Required: Strong written and verbal communication skills, ability to respond in grammatically correct English. Should be Graduate / Undergraduate. Should have minimum 1 year experience of handling escalation desk. Proficient in using MS Office application like Excel, PowerPoint, Outlook Good knowledge of various social media platforms Should have...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Posted Date 23 Jun 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities 1. Handle escalation received from Chairman's Office, Regulatory bodies, Internal Employees, Social Media 2. Fast track the complaint and follow up with respective stakholders for resolution 3. Ensure customers are informed during the entire cycle from...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...

**Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...