Customer Escalations

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Service Recovery Executive (Escalation) at , you will be responsible for handling escalated customer complaints and resolving complex issues efficiently. Your primary role will be to address concerns that regular support teams could not resolve, ensuring that customers have a positive experience and that any service issues are promptly corrected.Key...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Skill Required: - Strong written and verbal communication skills, ability to respond in grammatically correct English. - Should be Graduate / Undergraduate. - Should have minimum 1 year experience of handling escalation desk. - Good knowledge of various social media platforms - Should have understanding of case analysis - Should be willing to work...

**Key Responsibilities** - Handle and resolve escalated customer inquiries and complaints. - Investigate and analyze the root cause of customer issues and provide effective solutions. - Maintain detailed records of escalated cases, including communication, issue resolution, and feedback. - Coordinate with various internal departments (customer service,...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

Job TitleWe are seeking a diligent professional to manage and resolve customer escalations, ensuring prompt, consistent, and delightful customer service. You will be responsible for owning issues, driving action items, and maintaining clear communication.Roles and Responsibilities:Manage customer escalations, ensuring full issue ownership, clear action...

**Job Description: Associate - Customer Escalations, Support & Operations** Join our team as an **Associate** in the **Business Enabler Team Operations** and be the driving force behind our operational excellence! **Here are some of the responsibilities you'll be taking on, but not limited to**: - Create and analyze pickup pendency reports from provided...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Responsibilities include but are not limited to: - Manage customer escalations and coordinate resolution efforts with key stakeholders - Ensure critical SLAs are met and adhered - Ensure customer escalations are resolved and agreed upon - Provide escalation insights to stakeholders Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: - Day...