Manager Escalations Management

Posted Date15 Sep 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesEscalation management - track and close escalation Monitor escalation closure KPIs and publish daily/weekly /monthly reports 3.Drive happy call program for sample calling of customers & publish weekly reports Assist training team in content...

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.Lead incident response for major outages or critical service...

Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues. Lead incident response for major outages or critical service...

Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesExperience Required: 3 to 5 YearsLocation: Ghatkopar (Walkable distance from Railway Station)Reports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues, customer complaints, and order disputes that...

Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...

Job Title: Escalation Manager / Coordinator Department: Customer Services Number of Opening 1 Experience Required: 3 to 5 Years Location: Ghatkopar (West) (Walkable distance from Railway Station) Gender – Male Only Reports To: Director Position Overview The Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related...

Dear Candidate,As discussed, Im sharing Job Description of Escalation Manager and company details below:Location Airoli (Navi Mumbai)Notice Period Immediate Joiner / 30 daysExperience 3+ YrsShift - 24*7 (Rotational)Escalation Manager, or Incident Manager with a strong background in Data Centre operations orInternet Service Provider (ISP) environments. The...

Dear Candidate, As discussed, Im sharing Job Description of Escalation Manager and company details below: Location Airoli (Navi Mumbai) Notice Period Immediate Joiner / 30 days Experience 3+ Yrs Shift - 24*7 (Rotational) Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments....

Job DescriptionKey Deliverables: Root cause analysis for escalationso Timely root cause analysis, quarterlyo Initiating corrective actions, quarterly Key Deliverables: Process improvementso Bench marking best customer escalation process – 2 process per yearo Implementing best in class robust process for better customer escalation management- 2...