Customer Service

5 days ago

Andheri Mumbai Maharashtra, India Choice Equity Broking Pvt Ltd Full time

Serve as the primary point of contact for clients, addressing their inquiries related to equity trading, account management, and market trends.
- Assist clients in navigating our trading platform and clarify any operational queries they may have.
- Provide timely and accurate information on equity products, services, and market updates.
- Resolve client issues efficiently, escalating complex cases to the appropriate department when necessary.
- Maintain updated knowledge of market developments and firm policies to provide informed support.
- Collaborate with internal teams to enhance client experience and improve service delivery.
- Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding issues.
- Document interactions in the CRM system, ensuring all records are up-to-date and accurate.

**Job Types**: Full-time, Permanent

Pay: ₹10,519.23 - ₹25,521.26 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Communication skills: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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