Customer Care Representative

4 days ago


Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

Answer inbound calls and assist customers with their Queries/Request/Complaints.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Language required ; **hindi and english fluency**

**Job Types**: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Rotational shift

Application Question(s):

- Do you know hindi and english

**Education**:

- Bachelor's (required)

Work Location: In person



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