Client Service Representative

1 day ago


Chennai Tamil Nadu, India All Care Therapies Full time

**Company Description**
All Care Therapies is a rapidly growing IT and Medical back office Management Company. We provide superior consulting and management services for the healthcare industry. All Care Therapies brings a fresh and innovative approach to back office healthcare management.

We are looking for dynamic and enthusiastic HR Executive with experience in US Medical Billing Industry, to support our HR team. If you are a success driven individual, an aggressive go-getter with positive attitude, good communication and excellent rapport building skills, then we would like to consider you.
**Job Description** Client Service Representative**
**Number of Positions**: 10 Nos.
**Location**: Chennai
**Shift timing**: Night Shift IST (9pm to 6am IST)

**Position Summary**:
**Responsibilities**:

- Provide accurate and timely information to clients regarding their accounts and services
- Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
- Assist clients with setting up new accounts and services
- Proactively reach out to clients to ensure satisfaction with our services and address any concerns
- Maintain accurate and up-to-date client records and documentation
- Work collaboratively with internal teams to ensure client needs are being met
- Continuously improve knowledge of our products

**Qualifications**
- High school diploma or equivalent; college degree preferred
- 2+ years of experience in a customer service or client support role
- Strong written and verbal communication skills
- Ability to multitask, prioritize and manage time effectively
- Excellent problem-solving skills
- Proficient in Microsoft Office and experience with customer service software and tools
- Ability to work independently and as part of a team
- Strong customer service orientation and a positive attitude

**Additional Information** Benefits**:

- Group Health Insurance
- Leave Encashment on Gross
- Yearly Bonus
- 12 Paid Indian & US Holidays

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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