Customer Care Support(Hindi)

1 week ago


Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

*Here a great opening for both Fresher & Experience in Customer Care Support*

Job Role:

- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory).

Location: Karapakkam

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Do you know hindi and english

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person


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