Hindi Customer Care Representative

2 weeks ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time ₹ 3,20,000 - ₹ 4,80,000 per year

Job Role:

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred*

Languages Required: English + Hindi (compulsory).

interested Candidates Share Your Updated Resume in this Number:

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you speak Hindi?

Language:

  • English (Preferred)

Work Location: In person

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