Customer Support

6 days ago


Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

Company name: IndusInd Bank Ltd., Karapakkam Office

Door No. 69, Eshwaran Street, Old Mahabalipuram Road,

Muthamiz Nagar, Karapakkam, Chennai - 600097

Near Royla Oak - land mark

Job Role: Customer Support Executive

Package:
FOR FRESHERS - 3 LPA

FOR EXPERIENCED - 4.5 LPA
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory).

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person



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