customer support Executive

5 days ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Dear Candidate,

Job Role : Customer Support Executive

Package :

FOR FRESHERS - 3 LPA

FOR EXPERIENCED - 4.5 LPA

Job responsibilities

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory).

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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