
Customer Support
2 days ago
Job Posted On
18-09-2024 16:04:38
Experience Required
1 - 2 years
Location
- Chennai, Tamil Nadu, India (CHN)
Job Summary
Customer Interaction
Manage Expectations: Set clear expectations for issue resolution times and keep customers informed about the status of their problems.
3. Documentation and Reporting
Document Issues: Maintain detailed records of customer interactions, issues reported, and the resolutions provided.
Prepare Reports: Generate reports on recurring issues, customer feedback, and system performance for analysis and improvement.
4. Product Expertise
Maintain Knowledge: Keep up-to-date with product updates, new features, and known issues to provide accurate support.
Product Training: Continuously enhance knowledge of the product or service to handle complex issues efficiently.
5. Escalation and Collaboration
Escalate Issues: Identify and escalate critical or unresolved issues to higher-level technical teams or developers.
Collaborate: Work closely with other support engineers, developers, and technical teams to resolve complex problems and improve product quality.
6. Customer Education
Create Documentation: Develop and maintain support documentation, including FAQs, user manuals, and troubleshooting guides.
Provide Training: Educate customers on product features, best practices, and solutions to prevent future issues.
7. Quality Assurance
Ensure Satisfaction: Monitor and ensure high levels of customer satisfaction with the support provided.
Gather Feedback: Collect and analyze customer feedback to improve support processes and product offerings.
8. Continuous Improvement
Process Improvement: Identify opportunities for improving support processes and tools to enhance efficiency and effectiveness.
Stay Current: Keep up with industry trends and advancements to improve technical skills and support methodologies.
9. Technical Documentation and Tools
Use Support Tools: Utilize customer support tools, ticketing systems, and diagnostic software effectively.
Update Documentation: Ensure all technical documentation and knowledge bases are current and accurate.
10. Project Involvement
Participate in Projects: Contribute to projects related to product development, support system upgrades, or new feature rollouts as needed.
Test Products: Assist in testing new features or products to identify potential issues before they are released to customers.
11. Compliance and Security
Follow Protocols: Adhere to company policies and procedures, including security protocols, to protect customer data and ensure compliance.
-
Customer Support Exe
14 hours ago
Chengalpattu, Chennai, Tamil Nadu, India Industrial Support Services Full time**DME for Customer Support in Tyre Industry** **Should have Production / Maintenance Knowledge** **Experience in Tyre industry preferred** **Exp : 1 yr - 3 yrs** **Qualification : DME** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time...
-
Customer support
4 weeks ago
Chennai, India Insight Customer Call Solutions Ltd Full time*Job Title:* Voice Process Executive *Company:* ICCS (for Netmeds) *Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor *Job Description:* We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via...
-
Customer support
4 weeks ago
Chennai, India Insight Customer Call Solutions Ltd Full timeJob Description Customer Support Executive Company: ICCS (Client: Tamil Nadu Electricity Board TNEB) Location: Minnagam Building, Mount Road, Chennai Language Requirement: Tamil (Fluency Mandatory) Eligibility Qualification: Any Degree or Diploma (No arrears allowed) Language: Tamil fluency required (spoken & written) Experience: Freshers and experienced...
-
Customer Support
4 days ago
Chennai, Tamil Nadu, India Aiwo Limited Full time**Designation**:Executive. **Role**: Customer Support-Voice Process **Languages Known**:Hindi, English and Tamil. **Qualification**: Graduation is Mandatory. **Notice period**:Immediate Joiners. **Job Overview**: We are looking for a dynamic and customer-focused Customer Support Executive (Voice Process) to handle inbound and outbound calls, resolve...
-
Customer Support
2 days ago
Chennai, Tamil Nadu, India V-Edge Software Labs Full time**Role: Customer Support - Supervisor** **JOB DESCRIPTION**: - **Education**: Diploma / Any degree. - **Experience**:3-5 years** of experience in **Customer Support, Logistics or A Related Field.** **Required Characteristics**: 1. Proficiency in **Oracle software & Order Management Systems.** 3. Ability to **prioritize tasks and manage multiple...
-
Customer Support
6 days ago
Chennai, Tamil Nadu, India Triedge Solutions Full timePosition : Customer Support Location : Chennai Roles & Responsibilities: Shift**:Rotational Day Shift** **Freshers**: - **Customer Support Executive - Domestic Support** - **Freshers**are most Welcome**.**: - **Good Fluency** in English Communication. - **Fluency in Hindi or Kannada or Telugu or Malayalam is required**. - Educational...
-
Customer Relationship Executive
13 hours ago
Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full timeResponsibilities: 1. Maintaining fruitful relationships with existing customers. 2. Coordination for Sales and material follow ups. 3. Knowledge in Import and Export or Shipping Preferable. Male Preferable. Any Degree - Freshers / Experience. Immediate Joining is Prefereed. **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹10,000.00...
-
Customer Support
14 hours ago
Chennai, Tamil Nadu, India Basilic Fly Studio Ltd. Full timeProven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability...
-
Customer Support
2 weeks ago
Chennai, Tamil Nadu, India Job Seeks 4U Consultancy Services Full timeSkill : International voice process Process : customer support Exp : Freshers Shift : Rotational shift Salary : 2.5LPA Location : Chennai Graduation Mandatory ! Regards, Pavithra **Job Types**: Full-time, Permanent **Salary**: Up to ₹350,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Night shift - Rotational...
-
Customer Support
6 days ago
Chennai, Tamil Nadu, India Manvian Full timeJob role**:Customer Support** Job Location**:Perungudi, Chennai, Tamilnadu** Experience**:Freshers or Experienced** Salary**:12K-15K (If exp, the salary will be based on the previous package)** Languages known**:Tamil, English and Multilingual (preferred)** Educational Qualification**:Graduated in VisCom or any graduate interested in Film industry or...