ERP Customer Support

3 days ago

Chennai Tamil Nadu, India Shahnaz Bright Steel Industries Pvt Ltd Full time

**Job Title: ERP Customer Support Specialist**

**Department**: Customer Support/Technical Support

**Job Type**: Full-time

**Job Overview**:
**Key Responsibilities**:

- **Customer Assistance**:

- Diagnose and troubleshoot technical issues related to our ERP software.
- Guide customers through problem-solving processes and assist with software usage questions.
- **Technical Support**:

- Collaborate with the development team to understand software updates and new features.
- Provide technical support and guidance to customers on ERP functionalities and best practices.
- Document customer interactions and technical issues accurately for future reference and escalation.
- **Training and Documentation**:

- Develop and maintain user guides, FAQs, and other support documentation.
- Conduct training sessions and webinars for customers to enhance their understanding of the ERP system.
- **Issue Resolution**:

- Identify, research, and resolve customer issues in a timely manner.
- Escalate complex issues to higher-level support or development teams when necessary.
- Follow up with customers to ensure their technical issues are fully resolved and they are satisfied with the service provided.
- **Continuous Improvement**:

- Gather customer feedback and communicate it to the product development team for future enhancements.
- Stay up-to-date with industry trends and the latest developments in ERP systems.
- Proactively identify areas for process improvement within the support team.

**Qualifications**:

- **Education**:

- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred.
- **Experience**:

- 2+ years of experience in a customer support role, preferably with ERP software.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using support ticketing systems and customer relationship management (CRM) software.
- **Technical Skills**:

- Basic knowledge of SQL, databases, and networking.
- Familiarity with various ERP modules such as finance, supply chain, manufacturing, and HR.

Contact - 9150661834

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,139.56 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9150661834

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