Customer Support Executive

5 days ago

Teynampet Chennai Tamil Nadu, India Skillplan Full time

Sales and Support Executive - Chennai

**Job Profile**:

- Should work on a daily Schedule/plan given by the Manager.
- Convert/Closure on the leads generated by the Sales Coordinators.
- Maintain Reports on: The status of calls and demo given, Customers met.
- Maintain daily Report to the team head.
- Monitor follow
- ups on TSS (Product License expiry).
- Give Product Demo based on customer requirements and closure of sale
- AMC Renewals of clients as well as market new AMCs.
- Should have fair accounting background, Knowledge of Tally ERP 9 a plus.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Handle Customers issues at various locations in technical queries and other issues on Tally ERP.9 and give them the right solutions.
- Maintain log of the calls handled
- Onsite/Remote or Telephonic for the day and share with the team head and team members.
- Maintain high quality of customer support in the least turnaround time and with mínimal escalations on calls.
- Train the user on Tally ERP.9 and give quality knowledge on the features and uses.
- Update in the suite CRM of all the calls/ work done.

**Eligibility**:

- Commerce Graduate ( BBA/B.COM/M.COM/MBA ) with Sales experience.
- Minimum of 1 - 3 years experience in sales
- Willing to work on Targets and with teams
- Should be Quick Learners and have a good understanding of Business Process.
- Must possess a vehicle (2 Wheeler) willing to travel locally.
- Good Communication skills in English/Tamil.
- Conveyance is payable extra.

**Job Category**:BDE

**Job Type**:Full Time

**Job Location**:Chennai

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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