Customer Support

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

**Position Summary**:
Customer Support is responsible for processing orders and coordinating between the goods and services of other teams.

**Essential Duties and Responsibilities**:

- Processing orders
- Order entry with the creation of Sales order Acknowledgment, amendments
- Communicating Proforma Invoice to the customer for advance payment and other related activities
- Forecasting the shipment and communicating to the customer accordingly
- Responsible for Tracking and follow-up of activities from Order to Cash (especially in payment follow up and collections)
- Responsible for submission of ABG/PBG and Follow up
- Co-ordinating on the Inland logistics such as Dispatch, including legal compliance like road permit etc.
- Creation of Customer Code for new customers and Product reference list
- Communication of MIS reports like Sales Analysis, Customer product report, backlog, customer complaints, services etc. on Daily, Weekly and Monthly basis as required.
- Co-ordinating with Channels supporting Sales Team
- Communicating the schedules and ensuring the delivery of the material.
- Registering, acknowledging, following-up and closure of Customer/Service Complaints
- Maintenance of Customer Complaint/Service register and follow-up of closure reports for customer/service complaints and reporting the open issues to the HOD.
- Working with Plant and Customer in sending FOC items to the customer
- Managing Customer related documents, including Test certificate, compliance certificates etc.
- Managing the Dashboards for the Business deliverables
- Able to work and control on product prices
- Tracking of Service, logistics, offer and customer complaints
- Working as an interface between Factory, Finance, Sales Team, Logistics and Customers.

**Qualifications / Requirements**:

- Basic Qualification: M.B.A - Operations, Marketing, Finance or UG / PG in commerce & Maths
- Minimum 5 - 8 years of post-qualification experience in a multinational manufacturing industry.
- 3-5 years of related on-the-job experience required.
- High responsiveness
- Able to manage well under pressure
- Good working Knowledge of Microsoft Office

**Desired Characteristics**:

- Excellent Communication
- Good team player
- Willingness to stretch
- Goal and result oriented
- Aptitude to learn

Work Arrangement : Onsite

Salary Range:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : India : Tamil Nadu : Chennai

Sub Division : PSG India

Job Requisition ID : 57951

Job Function : Customer Service