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Customer Care

2 weeks ago

Chennai Tamil Nadu, India Ekanta Full time

Our customers are at the heart of everything we do — and we’re looking for someone who loves building meaningful connections and can represent our brand with warmth and confidence.

**Who You Are**:

- A true people person — you enjoy meeting new people, listening, and understanding what they need.
- Warm, patient, and can handle even difficult clients with grace and a smile.
- Passionate about fashion — you may not be a designer, but you appreciate good fabrics, colors, and styling.
- Solution-oriented — you think on your feet and enjoy solving problems.

**What You’ll Do**:

- Be the main point of contact for our clients — helping them choose the right outfit, answering queries, and resolving issues.
- Build and maintain long-term relationships with key customers.
- Work closely with the design and production teams to track orders, update timelines, and ensure smooth deliveries.
- Handle client escalations calmly and professionally, ensuring every customer feels heard and valued.
- Provide styling suggestions and guide customers on what works best for them (training will be provided if needed).
- Gather feedback and insights to help us improve our products and services.

**What You’ll Need**:

- Excellent communication skills (English & [Your Regional Language])
- Basic fashion sense and a genuine interest in our products
- A positive attitude and problem-solving mindset
- Prior experience in client-facing roles is a plus, but not mandatory

**Why Work With Us?**
- You'll be part of a warm, driven, and growing team.
- You’ll get to engage with customers who love and trust our brand.
- We value initiative, ideas, and people who genuinely care about what they do.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person