Customer Care Executive

2 hours ago

Chennai Tamil Nadu, India Aionion Investment Services Private Limited Full time

A Customer Care Executive is responsible for ensuring a positive experience for customers by addressing inquiries, resolving issues, and providing information about products or services. Here’s a typical job description for a fresher in this role:
**Customer Care Executive Responsibilities**:

- Provide accurate information about products and services to customers.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and issues effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to enhance customer service processes.
- Stay updated on product knowledge and company policies.
- Assist in gathering customer feedback to improve service quality.

Qualifications:

- Bachelor’s degree (preferred) or relevant coursework.
- Strong verbal and written communication skills.
- Basic computer skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong problem-solving skills and a customer-focused attitude.
- Team player with a willingness to learn.

Preferred Skills:

- Previous experience in customer service (internships or part-time roles are a plus).
- Proficiency in additional languages can be advantageous.
- Basic knowledge of customer service principles and practices.

Work Environment:

- Office setting or remote work option depending on company policies.
- Flexibility to work in shifts, including evenings and weekends.

Contact - Rajalakshmi -9150087334

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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