Customer Care Executive
12 hours ago
According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows.
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it. Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
**Job Types**: Full-time, Permanent
Pay: ₹15,144.26 - ₹25,035.11 per month
**Benefits**:
- Provident Fund
Schedule:
- Monday to Friday
- Morning shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9791917268
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