Customer Care Executive

3 days ago

Chennai Tamil Nadu, India Transenergy Private Limited Full time

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows.
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it. Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.

**Job Types**: Full-time, Permanent

Pay: ₹15,144.26 - ₹25,035.11 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9791917268

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