Customer Care Executive

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**10 Roles and Responsibilities of Customer Care Executive in a BPO**This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.

July 19, 20235 MinutesTooba Khan

CONTENTS
- Customer Care Executive: Meaning and Definition
- What are the Roles and Responsibilities of a Customer Care Executive in a BPO?
- Summing Up with Customer Care Executive Roles

Every employee of every department needs to perform a set of duties and functions. When everyone knows their part and plays it accordingly, it ensures the smooth functioning of the organization. The roles and responsibilities of a customer care executive in a BPO or any other company should also be carried out judiciously. Customer Care Executive in a Business Process Outsourcing is responsiblee to keep a positive relationship with customer. They also provide customers satisfaction with the products or services delivered by client organization. The responsibilities of a Customer Care Executive may vary depending on the type of industry and client.

Customer service Jobs in Noida

**Customer Care Executive: Meaning and Definition**

A customer service executive is a professional who handles customers on behalf of the business. When a customer is faced with any issue or has a query or complaint regarding the products and services of the company, the customer care executive is the first point of contact for them. In other words, the customer support executive is the voice and face of a brand.

**What are the Roles and Responsibilities of a Customer Care Executive in a BPO?**

Customer service is not about receiving and making calls to customers or trying to sell them your products or services. The strategic process aims to satisfy the customers, i.e., increase CSAT (Customer Satisfaction), by listening to them and solving their problems.

Image - Roles and Responsibilities of a Customer care Executive in a BPO

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:

- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,145.88 - ₹25,033.41 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person