Customer Care Executive

1 day ago


Valasaravakkam Chennai Tamil Nadu, India A4 Hospital Fertility Centre Full time

**Job Description - Customer Care Executive (CCE)**

**Position**: Customer Care Executive (CCE)
**Department**: Front Office / Patient Relations
**Location**: Maternity Hospital
**Reports to**: Front Office Manager / Hospital Administrator

**Job Summary**:
The Customer Care Executive (CCE) is responsible for providing front office and patient support services, ensuring smooth admission, discharge, and query handling for expectant mothers and their families. The role requires excellent communication, empathy, and coordination to deliver a positive patient experience in the maternity hospital.

**Key Responsibilities**:
**1. Front Office & Reception Duties**
- Greet and assist patients, attendants, and visitors in a courteous manner.
- Handle patient registration, admission, and discharge processes.
- Manage phone calls, inquiries, and appointment scheduling.

**2. Patient Care Coordination**
- Guide patients and attendants about hospital facilities, packages, and services.
- Coordinate with doctors, nurses, and other departments to ensure seamless service.
- Provide timely updates to families regarding patient status when required.

**3. Billing & Documentation**
- Support in billing, payment collection, and insurance-related documentation.
- Maintain patient records accurately.
- Assist in preparing admission/discharge summaries (in coordination with medical staff).

**4. Customer Service & Feedback**
- Address patient/attendant concerns and escalate issues to higher authorities if needed.
- Collect patient feedback and ensure continuous service improvement.
- Provide empathetic and supportive interaction with maternity patients and families.

**5. Administrative Support**
- Maintain front office cleanliness and professional environment.
- Ensure availability of admission forms, brochures, and information materials.
- Assist in hospital events, health camps, and awareness programs.

**Qualifications & Requirements**:

- Graduate in any discipline (Hospital Administration/Healthcare preferred).
- Prior experience in healthcare/hospital front office preferred (maternity hospital experience is an added advantage).
- Strong communication skills (English, Tamil/Hindi/regional languages).
- Basic computer knowledge (MS Office, Hospital Management Software).
- Pleasant personality with empathy and patience to handle maternity cases.

**Key Skills**:

- Patient Relationship Management
- Communication & Interpersonal Skills
- Front Office & Billing Operations
- Multitasking & Time Management
- Problem-Solving & Conflict Handling

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8925532815



  • Valasaravakkam, Chennai, Tamil Nadu, India A4 Hospital Fertility Centre Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Description – Customer Care Executive (CCE)Position: Customer Care Executive (CCE)Department: Front Office / Patient RelationsLocation: Maternity HospitalReports to: Front Office Manager / Hospital AdministratorJob Summary:The Customer Care Executive (CCE) is responsible for providing front office and patient support services, ensuring smooth...


  • Coimbatore, Tamil Nadu, India Anbu Sri Sai Home Health Care Full time

    **Position: Customer Care Executive** **Location**: Singanallur, Coimbatore **Company Overview**: Anbu Sri Sai Home Health Care is a leading Health Care/Nursing Care company dedicated to providing exceptional Brand/services and delivering an outstanding customer experience. We prioritize customer satisfaction and are committed to building lasting...


  • Chennai, Tamil Nadu, India CIEL HR Full time

    Customer care executive International Calling Customer Care support service 24 7 Shift Rotational International Voice Process Email Support International BPO


  • Chennai, Tamil Nadu, India Auction Ghar Full time

    **We are Hiring For Customer Support or Care Executive** **Location : Chetpet** **Shift : Regular** **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. -...


  • Chennai, Tamil Nadu, India Transenergy Private Limited Full time

    According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows. - Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image...


  • Tambaram, Chennai, Tamil Nadu, India espaandsalon Full time

    A customer care executive's job is to help customers by answering questions, resolving issues, and communicating service expectations. They may also lead a team of customer service representatives. Responsibilities - Answering phones - Responding to customer inquiries - Assisting with customer issues - Providing information - Processing orders -...


  • Tambaram, Chennai, Tamil Nadu, India CHENNAI ECO MOTORS Full time

    We are looking for Customer Care Executive for our Esteemed Organisation **Educational Qualification **:Any Degree **Working Experience**: Frehser or 1 year experience as Customer care Executive. Good communication skill. Customer co-ordination. Should have team spirit. **Location **:Madipakkam, Aminjikarai, Tambaram & Thousand light **Salary**:10000...


  • Ambattur, Chennai, Tamil Nadu, India Tata Motors Full time

    An Automotive Customer Care Executive's main responsibilities revolve around managing customer relationships, handling inquiries, and ensuring a positive customer experience within the automotive industry. This includes responding to inquiries, addressing complaints, scheduling appointments, and following up to ensure customer satisfaction. An Automobile...


  • Porur, Chennai, Tamil Nadu, India lil-Brahmas School of Fine Arts Full time

    **Greetings from lil-Brahmas!** We are glad to inform you that there is an opening for Customer care Executive in our Fine Arts School. We are dedicated to teaching of Fine Arts for over 13 years **Job Profile**: Job Title**:Customer Care Executive (Female)** Qualification**:Any Degree** Experience**:We are looking for 1yr to 2year relevant...


  • Chennai District, Tamil Nadu, India SIRUVASRI ENTERPRISES Full time

    we need customer care executive designation : customer care executive location : Bangalore, singsandra experience : 2-4 years salary : 18k-20k female only can apply immediate joiners can apply Pay: ₹18,000.00 - ₹25,023.07 per month **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (required) - customer care...