Customer Care Representative

2 days ago

Neelambur Coimbatore Tamil Nadu, India Lakhtech Solution Full time

**Customer Care Representative**

It is a night shift job role

**Responsibilities**:

- Respond promptly to customer inquiries and provide accurate information about products, services, and policies.
- Assist customers with order placement, product inquiries, billing questions, and technical support issues.
- Resolve customer complaints and concerns in a professional and empathetic manner, aiming to achieve a positive outcome for both the customer and the company.
- Maintain thorough and accurate records of customer interactions and transactions using CRM software.
- Collaborate with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and ensure a seamless customer experience.
- Identify opportunities for process improvements and provide feedback to management to enhance customer service operations.
- Stay informed about company products, services, and promotions to effectively address customer inquiries and upsell additional products or services when appropriate.
- Adhere to company policies and procedures, including confidentiality guidelines, while handling customer information and resolving issues.

**Qualifications**:

- Previous experience in customer service, preferably in a call center or support center environment.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Ability to remain calm and composed when handling challenging situations and irate customers.
- Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
- Proficiency in using CRM software and other customer support tools is preferred.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
- High school diploma or equivalent; additional education or training in customer service or a related field is a plus.

**Skills**:

- Excellent communication and interpersonal skills
- Empathy and patience
- Attention to detail
- Ability to multitask and prioritize workload
- Strong organizational skills
- Adaptability and resilience

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6379894335

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