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Customer Care Executive Male

2 weeks ago

Kovilpalayam Coimbatore Tamil Nadu, India Modern dairy machines(Machines manufacturing industry) Full time

Answers customer questions, resolves customer complaints, and closes sales
- Creates and implements policies and procedures for customer service
- Oversees the customer service process and trains new staff
- Liaises with other departments and parties to improve service quality and customer experience
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
- Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
- Identify tasks critical to keeping customer satisfaction levels in check

**Salary**: From ₹14,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Kovilpalayam, Coimbatore, Tamil Nadu (required)

Ability to Relocate:

- Kovilpalayam, Coimbatore, Tamil Nadu: Relocate before starting work (required)

**Speak with the employer**

+91 9361189636