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Customer Care Executive

2 weeks ago

Coimbatore Tamil Nadu, India Anbu Sri Sai Home Health Care Full time

**Position: Customer Care Executive**

**Location**: Singanallur, Coimbatore

**Company Overview**:
Anbu Sri Sai Home Health Care is a leading Health Care/Nursing Care company dedicated to providing exceptional Brand/services and delivering an outstanding customer experience. We prioritize customer satisfaction and are committed to building lasting relationships with our clientele. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Care Executive.

**Position Overview**:
**Responsibilities**:

- Provide accurate and timely responses to customer questions, concerns, and requests for assistance.
- Resolve customer issues and complaints effectively, escalating complex issues to the appropriate department or supervisor when necessary.
- Assist customers with placing orders, processing returns, and updating account information as needed.
- Educate customers about product features, pricing, and promotions to maximize satisfaction and sales opportunities.
- Collaborate with other departments, including sales, marketing, and operations, to address customer issues and improve overall service delivery.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Follow up with customers to ensure their issues have been resolved satisfactorily and gather feedback to identify areas for improvement.
- Stay informed about company products/services, policies, and procedures to provide accurate information to customers.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service, call center, or related field is desirable.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving and decision-making abilities, with the capacity to handle difficult situations calmly and effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in using computers and familiarity with CRM software or similar systems.
- Ability to work independently as well as part of a team.
- Empathy and patience in dealing with customers from diverse backgrounds and with varying needs.
- Willingness to work flexible hours, including evenings and weekends, as needed.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9159766477