Customer Care Executive

6 days ago

Gandhipuram Coimbatore Tamil Nadu, India Equinoxxacademy pvt ltd Full time ₹ 2,40,000 per year

Job Title: Customer Care Executive / Customer Support Representative

Job Description:

We are seeking a motivated and customer-focused individual to join our team as a Customer Care Executive. The role involves handling customer inquiries, providing accurate information, and ensuring customer satisfaction through professional communication and problem-solving.

Responsibilities:

  • Respond to customer queries via phone, email, or chat in a timely and professional manner
  • Resolve customer complaints and provide appropriate solutions
  • Maintain customer records and update account information as needed
  • Ensure high levels of customer satisfaction by delivering excellent service
  • Collaborate with internal teams to address customer needs and issues
  • Follow company policies, procedures, and service quality standards

Requirements:

  • Proven experience in customer service, support, or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations with patience and empathy
  • Basic computer knowledge (MS Office, CRM tools, email handling)
  • Problem-solving and multitasking abilities
  • High school diploma or bachelor's degree preferred

Working Time :

9 : 30 am to 5 : 30 pm

Sunday Holiday

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Language:

  • English (Preferred)

Location:

  • Gandhipuram, Coimbatore, Tamil Nadu (Preferred)

Work Location: In person

Speak with the employer

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