Customer Service Executive

3 days ago

Madipakkam Chennai Tamil Nadu, India RR Pillai's Agro Exim Pvt. Ltd. Full time

**Job Description - Customer Service Executive (0-2 Years Experience) - Retail Dry Grocery Industry**

**Position**: Customer Service Executive
**Experience**: 0-2 years
**Industry**: Retail Dry Grocery
**Location**: Madipakkam, Chennai.
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Assist customers with order placement, product inquiries, and delivery status updates.
- Address customer complaints and provide timely resolutions.
- Process refunds, returns, and exchanges as per company policies.
- Maintain records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Promote special offers, discounts, and loyalty programs to customers.
- Gather customer feedback and suggest improvements to enhance service quality.

**Required Skills & Qualifications**:

- 0-2 years of experience in customer service, preferably in the retail or grocery industry.
- Strong verbal and written communication skills.
- Basic knowledge of grocery products and online ordering systems.
- Problem-solving skills with a customer-focused approach.
- Ability to work in a fast-paced environment and multitask effectively.

**Preferred Qualifications**:

- Experience using CRM software or customer support tools.
- Fluency in multiple languages is an advantage.
- Knowledge of e-commerce platforms and order management systems.

**Job Types**: Full-time, Fresher

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi,English (required)

Work Location: In person

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