Customer Service Representative

4 days ago

Erode Tamil Nadu, India Service Pluz Full time

**Key Responsibilities**:

- Provide accurate product/service information, and troubleshoot issues to resolve customer concerns.
- Handle customer complaints and escalations effectively, ensuring that the issue is resolved to the customer’s satisfaction.
- Process customer orders, returns, exchanges, and payments as required.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Collaborate with other departments (such as technical support, shipping, or sales) to address customer needs and inquiries.
- Follow company policies and procedures to ensure consistency in service delivery.
- Continuously improve knowledge of products, services, and industry trends to better assist customers.

**Requirements**:

- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to manage multiple tasks and handle high-volume situations effectively.
- Proficient in using customer service software, databases, and communication tools.
- Patience, empathy, and a positive attitude when dealing with customers.
- Ability to work independently and as part of a team.

**Preferred Qualifications**:

- Experience in [specific industry, e.g., retail, tech, healthcare, etc.].

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and inclusive team environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,008.09 - ₹22,154.90 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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