Customer Care Executive
1 day ago
An Automobile Sales Customer Care Executive is responsible for handling customer inquiries, addressing complaints, and ensuring a positive customer experience throughout the sales and post-sales process. This role involves interacting with customers, resolving issues, and building relationships to foster loyalty and repeat business.
Key Responsibilities:
· Customer Interaction: Greeting customers, understanding their needs, and assisting them in selecting vehicles or services.
· Issue Resolution: Addressing customer complaints and concerns in a timely and professional manner.
· Follow-up: Following up with customers after sales to ensure satisfaction and address any post-purchase issues.
· Communication: Communicating with customers via phone, email, and social media, providing updates, and promoting offers.
· Relationship Building: Establishing and maintaining positive relationships with customers to build loyalty and repeat business.
· Reporting: Tracking customer satisfaction metrics and generating reports.
· Process Improvement: Identifying areas for improvement in customer service processes.
· Appointment Management: Scheduling and managing appointments for test drives, service visits, and other customer needs.
Job Types: Full-time, Permanent
Pay: ₹14, ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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