Customer Care Executive

1 day ago


Avadi Chennai Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 1,20,000 - ₹ 2,40,000 per year

An Automobile Sales Customer Care Executive is responsible for handling customer inquiries, addressing complaints, and ensuring a positive customer experience throughout the sales and post-sales process. This role involves interacting with customers, resolving issues, and building relationships to foster loyalty and repeat business.

Key Responsibilities:

· Customer Interaction: Greeting customers, understanding their needs, and assisting them in selecting vehicles or services.

· Issue Resolution: Addressing customer complaints and concerns in a timely and professional manner.

· Follow-up: Following up with customers after sales to ensure satisfaction and address any post-purchase issues.

· Communication: Communicating with customers via phone, email, and social media, providing updates, and promoting offers.

· Relationship Building: Establishing and maintaining positive relationships with customers to build loyalty and repeat business.

· Reporting: Tracking customer satisfaction metrics and generating reports.

· Process Improvement: Identifying areas for improvement in customer service processes.

· Appointment Management: Scheduling and managing appointments for test drives, service visits, and other customer needs.

Job Types: Full-time, Permanent

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person



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