Customer Service Executive

2 weeks ago

Tharamani Chennai Tamil Nadu, India Policynation Full time

**Job Description: Customer Service Executive (Insurance Domain)**

**Position**: Customer Service Executive
**Industry**: Insurance
**Location**: Chennai
**Employment Type**: Full-Time
**Experience Required**: 1-3 Years

**Job Summary**:
**Key Responsibilities**:

- Assist customers with policy-related queries, such as policy issuance, renewals, premium payments, and endorsements.
- Provide guidance on the claims process, ensuring timely updates and resolution of customer complaints.
- Maintain accurate records of customer interactions and transactions in the system.
- Resolve customer concerns promptly, professionally, and efficiently.
- Follow up with customers to ensure satisfaction and offer additional services where needed.
- Collaborate with internal departments like underwriting, claims, and sales to address customer needs.
- Stay updated on insurance products, industry trends, and compliance guidelines.

**Required Skills and Qualifications**:

- **Experience**: 1-3 years in customer service, preferably in the insurance or financial services sector.
- **Skills**:

- Strong communication and interpersonal skills.
- Proficiency in MS Office tools and CRM software.
- Problem-solving and conflict resolution abilities.
- Ability to handle customer inquiries with patience and professionalism.
- **Language Proficiency**: Fluent in Tamil, English Preferable hindi

**Key Attributes**:

- Customer-centric approach
- Strong organizational and time management skills
- Ability to multitask and work under pressure
- Attention to detail and accuracy

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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