Customer Service Executive

2 days ago


Chennai Tamil Nadu, India Dreamour Multiventures Full time

As a **Customer Service & Shop Support Executive**, you will play a dual role in ensuring exceptional customer experiences and supporting grocery stores onboarded to our platform. In addition to addressing customer queries and complaints, you will assist shop partners with product listing, cataloging, and image management, ensuring smooth operations for both customers and stores.

**Key Responsibilities**:
**Customer Service Responsibilities**:

- **Customer Queries**:

- Provide updates on orders, delivery timelines, and store availability.
- **Complaint Resolution**:

- Address customer complaints empathetically and professionally.
- Coordinate with relevant departments to resolve issues efficiently.
- Log complaints to identify patterns and recommend solutions.
- **Order Updates**:

- Keep customers informed about order status, including any delays or changes.
- Liaise with delivery agents and stores to provide accurate updates.
- **Customer Retention**:

- Foster trust and loyalty by resolving concerns effectively.
- Proactively engage lapsed customers with offers or assistance.

**Shop Support Responsibilities**:

- **Onboarding Assistance**:

- Assist newly onboarded stores with setting up their profiles on the platform.
- Guide shop owners through the product listing and cataloging process.
- **Product Listing and Cataloging**:

- Help shop partners create and update their product catalogs, including product descriptions, categories, and pricing.
- Ensure accurate and visually appealing product images are added to the platform.
- **Shop Interaction**:

- Act as the first point of contact for shop-related queries and concerns.
- Provide ongoing support to store partners to enhance their experience with our platform.

**Additional Responsibilities**:

- **Service Quality**:

- Maintain high standards in customer and shop partner interactions.
- Strive for first-contact resolution for both customers and shops.
- **Reporting and Feedback**:

- Document customer and shop interactions in the CRM system.

Share insights and feedback with the operations and management teams

Tel: 8608008608

Pay: ₹10,500.00 - ₹14,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- tamil (required)

Work Location: In person



  • tamil nadu, India Burgundy Brand Collective Full time

    Company DescriptionBurgundy Brand Collective builds vibrant communities around authentic brands and strives to grow each brand to be market leaders. As an omnichannel consumer brands retailer, the company integrates physical retail, online, and B2B distribution. The portfolio of brands includes Provenance (India), ROYCE' Chocolate (Japan), Onitsuka Tiger...


  • Chennai, Tamil Nadu, India Elite Elevators Pvt. Ltd. Full time

    **Job Location**: Chennai (Palavakkam ECR) **Languages must**: English and Telugu (fluency must) - Building and maintaining relationships with clients and key personnel. - Conducting business reviews to ensure clients are satisfied with their products and services. - Alerting the sales team regarding opportunities for further sales within key clients. -...


  • Velachery, Chennai, Tamil Nadu, India Preethi Kitchen Appliances Pvt Ltd Full time

    **Customer Care Executive Job Description** - Promptly handling and answering to all type of customer quires - Handle customer direct requests and unresolved issues by co coordinating with respective customer care team. - Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours). - Replaying to...


  • Avadi, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    An Automobile Sales Customer Care Executive is responsible for handling customer inquiries, addressing complaints, and ensuring a positive customer experience throughout the sales and post-sales process. This role involves interacting with customers, resolving issues, and building relationships to foster loyalty and repeat business.Key Responsibilities:·...


  • Chennai, Tamil Nadu, India Burgundy Brand Collective Full time

    **Position**: Customer Service Executive As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that...


  • Chennai, Tamil Nadu, India Unilever Full time

    ob Description Job Title Customer Service Executive Work Level WL1B WL1C Work Location Chennai Regional Office Line Manager Thiruppathi A MT Demand Planning under Availability Position WL1B Purpose of the role To own drive and facilitate 3TDP V1 forecasting for organized trade MT Ecom Main responsibilities Analyze sales pattern QGP and create a 3TDP V1...


  • Chennai, Tamil Nadu, India Millennium Global Service Full time

    Position Airport Airline Jobs Ground Staff Customer Service and Ticket Counter is a leading provider of airport and airline services in Chennai Airport India We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our passengers We are currently seeking motivated individuals to join our team as...


  • Teynampet, Chennai, Tamil Nadu, India Agrya Consulting Private limited Full time

    **Customer Support Executive** **About Us**: Effortless is a platform designed to assist startups and SMBs in managing their finances and ensuring compliance. We provide a "Finance Co-Pilot" for founders, finance teams, chartered accountants, and service providers, helping them maintain accurate financial records and stay 100% compliant. **Position...


  • Chennai, Tamil Nadu, India Tata Communications Full time

    Job Description Operational role that works under direct supervision, responsible for day-to-day customer service operations **Responsibilities**: Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same. - Should be familiar withTX DWDM Optical Communication - 3- 10years of telecom experience in Supporting...


  • Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...