Jr Customer Service Executive

7 hours ago

Chennai Tamil Nadu, India Tata Communications Full time

Job Description

Operational role that works under direct supervision, responsible for day-to-day customer service operations

**Responsibilities**:
Maintain daily activities and routines.
Ensure SLA are achieved & work proactively to maintain the same.
- Should be familiar withTX DWDM Optical Communication
- 3- 10years of telecom experience in Supporting Core DWDM & IP equipment
- Experience in DWDM devices handover and Testing.
- Sound understanding of DWDM products, preferred experience on Ciena
- Sound understanding of Telecom technology & Services
- Able to Handle & drive teams of engineers in METRO Cities environment & DATA centres
- Experience in Managed services operations (Telecomm operation)
- Basic Knowledge of Fibre operations

Materials Management
- Execution of commands as per the NOC & remote guidance
- Basic remote troubleshooting or onsite technical activities such as, hardware replacement, coordination with NOC, Vendors & Service providers
- Show technical competency during Technical Escalation Management
- 2-5 years of work experience with System Integration & Managed Services, Quality Audit and AT Having knowledge in areas ofDWDM, FIBRE.

OLT, ONT

Routers, catalyst Switches
- Preventive Maintenance of Site for active elements

Transport of Spares when replacement is required
- Good Communication skills is must.
- A good team player, Customer friendly

Willing to work for extended hours in case of critical event

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