Customer Service Executive
10 hours ago
**Customer Care Executive Job Description**
- Promptly handling and answering to all type of customer quires
- Handle customer direct requests and unresolved issues by co coordinating with respective customer care team.
- Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours).
- Replaying to customer mail quires with in derived time period (24 hrs).
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Record details of incoming inquiries, comments and complaints.
- Manage records of customer interactions (Through telephone & mails).
- Record details of actions taken on products,complaints & feedback
- Collecting feedback on service process from customers and brand partners
(Authorized Retail Distributors & Dealers).
- Communicate and coordinate with internal departments for customer issues.
- Co ordinate with service team and ware house to maintain spare stock availability.
- Communicate factory team for customer complaint updation with proper complaint details for immediate action on production.
- Co ordinate with respective region sales team to arrange free service camp for customers in dealer point.
- Planning and execution of branch audit schedule by co coordinating respective Branch Service Manager in charges for monitoring branch activities.
- Planning and execution of Branch Service Manager meeting to shares market complaints.
- Manage branch administration by co coordinating with respective region
Branch Service Manager.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹180,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
- Telugu (required)
- Kannada (required)
- Malayalam (required)
Work Location: In person
-
Service Manager-TATA Motors Dealership
7 days ago
Velachery, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 3,60,000 - ₹ 4,80,000 per yearAn automotive service manager's job is to run an efficient and profitable service department. Their duties include choosing and overseeing productive staff, customer retention, cost controls, maintenance of all service records and achievement of set objectives.Maintain inventory by monitoring stock levels, ordering parts and supplies, and overseeing the...
-
Customer Service Executive(Voice Process)
2 weeks ago
Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time**Position**: Customer Service Executive **Location**:Velacherry, Chennai **Responsibilities**: - Resolve technical problems efficiently. - Maintain precise records and escalate intricate issues as needed. - Achieve high customer satisfaction and meet performance goals. **Qualifications**: - Fluency in English and one regional language (Kannada, Telugu,...
-
Service Advisor-tata Dealership
2 weeks ago
Velachery, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full timeService Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information...
-
Customer Service Representative
2 weeks ago
Velachery, Chennai, Tamil Nadu, India True Talents Consulting Pvt Ltd Full timeJob Title: Customer Service Representative Location: Valechery & Chennai Walk-in Drive Details: Date: 15th February 2025 Time: 10:00am to 1:00pm Job Overview: We are hiring Customer Service Representatives for our Valechery and Chennai locations. If you have excellent communication skills and a passion for helping customers, join us for our walk-in drive...
-
Customer Service Representative
2 weeks ago
Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time**Job Title**: Customer Service Representative (Malayalam/Hindi/Telugu/Kannada) **Location**: Chennai, Velachery **Salary Range**: Rs. 13,600 to Rs. 22,000 plus incentives **Requirements**: - Proficiency in spoken Malayalam/ Hindi/ Telugu/ Kannada with English - Excellent communication and interpersonal skills - Ability to handle customer inquiries and...
-
Customer Service Executive
2 weeks ago
Chennai, Tamil Nadu, India Bookwater Full time**Role: Customer Support Executive** **Exp: 0-1 Year ( Freshers with good communication also apply)** Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working...
-
Service Vehicle Pickup
4 days ago
Velachery, Chennai, Tamil Nadu, India TATA AUTOMOBILE SERVICE CENTRE Full time ₹ 1,80,000 - ₹ 2,16,000 per yearDriver is responsible for pick-up and drop of the vehicle from customer's premises for service/repair provided to Customers through pick-up and drop facility.Polite, soft spoken and basic knowledge about all TATA vehicles.Should speak the local language fluently and clearly.Should be able to write legibly and correctly.Familiar with city and has valid...
-
Customer Service Agent
4 days ago
Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time**Job Title**: Customer Service Agent **Location**: Velachery, Chennai As a Customer Service Representative, you will be the first point of contact for your valued customers, providing them with support, assistance, and guidance to ensure a seamless experience. This role requires excellent communication skills, a positive attitude, and a genuine desire to...
-
Customer Service Executive
4 days ago
Chennai, Tamil Nadu, India Optimum health care Full timeThis is a full-time, on-site role for a Customer service Executive in Chennai. The customer service will be responsible for the day-to-day tasks related to new business development, lead generation, account management, and communication. **Qualifications** - New business development, lead generation, and account management skills - Excellent written and...
-
Customer Service Executive
2 weeks ago
Chennai, Tamil Nadu, India YTPS HR Services Full time**Position: Customer Service Executive Responsibilities**: Managing retail operations, including cash, store operations, inventory, and shelf life Managing the store, reporting of its functioning, and merchandising Closing and opening the store Around 1-3 years in Retail Sales Excellent customer service attitude Ability to resolve customer concerns in a...