Customer Service Executive

4 days ago

Chennai Tamil Nadu, India Preethi Kitchen Appliances Pvt Ltd Full time

**Customer Care Executive Job Description**
- Promptly handling and answering to all type of customer quires
- Handle customer direct requests and unresolved issues by co coordinating with respective customer care team.
- Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours).
- Replaying to customer mail quires with in derived time period (24 hrs).
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Record details of incoming inquiries, comments and complaints.
- Manage records of customer interactions (Through telephone & mails).
- Record details of actions taken on products,complaints & feedback
- Collecting feedback on service process from customers and brand partners

(Authorized Retail Distributors & Dealers).
- Communicate and coordinate with internal departments for customer issues.
- Co ordinate with service team and ware house to maintain spare stock availability.
- Communicate factory team for customer complaint updation with proper complaint details for immediate action on production.
- Co ordinate with respective region sales team to arrange free service camp for customers in dealer point.
- Planning and execution of branch audit schedule by co coordinating respective Branch Service Manager in charges for monitoring branch activities.
- Planning and execution of Branch Service Manager meeting to shares market complaints.
- Manage branch administration by co coordinating with respective region

Branch Service Manager.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹180,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Telugu (required)
- Kannada (required)
- Malayalam (required)

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