
Chat Support Executive
3 days ago
Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets.
**Job Types**: Full-time, Permanent, Fresher, Part-time
Pay: ₹18,234.42 - ₹31,933.28 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
- Weekend only
Work Location: Remote
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