Chat Support Executive
4 days ago
Key Responsibilities:*
1. *Customer Support:*
- Respond to customer inquiries via live chat, providing accurate and helpful information.
- Resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to senior support agents or technical teams.
2. *Communication:*
- Engage with customers in a friendly, empathetic, and professional manner.
- Provide product information, troubleshooting tips, and solutions.
3. *Issue Resolution:*
- Troubleshoot and resolve technical issues.
- Follow up with customers to ensure issues are resolved.
4. *Documentation:*
- Document customer interactions and feedback.
- Update CRM or support software with customer information and issue resolution details.
5. *Performance Metrics:*
- Meet chat response time, resolution rate, and customer satisfaction targets.
**Please visit out website
**Go to the services page and book your appointment.**
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: ₹20,232.63 - ₹31,926.26 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Morning shift
- Night shift
- Weekend only
Work Location: Remote
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