Chat Process Associate
2 weeks ago
Position: Chat Process Executive
Job Location: Ahmedabad, Gujarat (On-Site)
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one
You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
Interview process will be virtual, then selected candidates need to relocate to Ahmedabad, Gujarat for On-Site role.
During a Typical Day, You'll
- Answer incoming communications from customers
- Connect and resolve issues with customers using written communication only
What You Bring to the Role
- 1 year or more customer service experience – Freshers welcome to apply
- Great written communication skills including grammar and spelling
- High School Diploma
- Computer savvy
- Flexibility to work in a 24/7 environment
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
Job Types: Full-time, Permanent, Fresher
Pay: ₹26, ₹38,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Note: It's a on site role for Ahmedabad, Gujarat.
Are you ready to relocate to Ahmedabad, Gujarat?
- Rate your English communication out of 10?
- Are you comfortable with Rotational Shift ? (One way cab facility is provided for Night shift)
Work Location: Remote
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